Where does NAMESAKE ship to?

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Namesake currently ships within the United States. We’re exploring ways to make our products more accessible globally. Stay tuned!

When will my order arrive?

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Please allow up to 3-4 business days for your order to process and leave our facilities. A confirmation email will be sent to you with your tracking number.

how do i edit or update my order?

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Please reach out to us at hello@namesakeskincare.com. We'll do our best to edit or update your order before it ships from our warehouse. 

what is your return policy?

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We accept unused products 30 days within receipt. Please reach out to hello@namesakeskincare.com to initiate a return.

When should i expect my refund?

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Refunds take 1-2 business days to process. Your refund should appear on your bank or credit card statement within 5-10 days depending on your bank.


when should i use it in my skincare routine?

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Our moisturizer fits perfectly into your daily skincare routine. Use it morning and night! AM: use after cleansing but before applying SPF. PM: Use after cleansing. This should be the final step in your routine

How much product should i use?

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You really only need a pea-sized amount of product in the AM and PM for best results. But everyone is a bit different, if you feel like you need to use a bit more or a bit less, all good!

My skin is sensitive, can i use it?

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Short answer: Yes!

Long answer: We are obsessed with non-irritating ingredients that work and specifically included them in the formula to avoid irritation. Our product went through 2 months of HRIPT testing (Human Repeat Insult Patch Test) with a 3rd party laboratory in California. The Daily Moisturizer was applied to participants once a week for 2 months to ensure reactions did not occur. We passed the testing and were given the "non-irritating" stamp of approval!

Can I use The Daily Moisturizer when I’m pregnant or breastfeeding?

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Congratulations!! The Daily Moisturizer was specifically formulated with gentle, non-irritating ingredients and we don't include any retinol or toxic chemicals that are avoided during this special time in your life! For 100% peace of mind, you should check with your OB/GYN.


Is namesake black owned?

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Yep! Namesake is Black-owned, our founder and her dermatologist mom are Black women focused on creating products for melanin-rich skin.

What is considered melanin-rich skin?

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Melanin is a dark brown or black pigment that is a natural part of everyone’s skin, hair, and eyes. Melanin-rich skin, also known as ‘skin of color’ contains an abundance of melanin and has unique properties that require extra TLC.

Because it is prone to dark marks from irritation/inflammation, it's important to use gentle ingredients in your routine to keep your skin happy and clear

is namesake cruelty free?

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Yes— we love animals! Namesake is Leaping Bunny Certified as a cruelty-free skincare brand

Is your packaging sustainable?

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Fun fact: our jar is made from 100% post-consumer-recycled plastic. That was important to us when starting Namesake. Our box is made of paper and 100% recyclable. We aim to keep our carbon footprint low-- all of our formulation and fulfillment happens in California which is our homebase.

Who should I contact about press or partnerships?

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pr@namesakeskincare.com or partnerships@namesakeskincare.com

still have a question?

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Shoot us at note at hello@namesakeskincare.com