Where does NAMESAKE ship to?
Namesake currently ships within the United States. We’re exploring ways to make our products more accessible globally. Stay tuned!
When will my order arrive?
Please allow up to 3-4 business days for your order to process and leave our facilities. A confirmation email will be sent to you with your tracking number.
how do i edit or update my order?
Please reach out to us at email@example.com. We'll do our best to edit or update your order before it ships from our warehouse.
what is your return policy?
We accept unused products 30 days within receipt. Please reach out to firstname.lastname@example.org to initiate a return.
When should i expect my refund?
Refunds take 1-2 business days to process. Your refund should appear on your bank or credit card statement within 5-10 days depending on your bank.
THE DAILY MOISTURIZER
when should i use it in my skincare routine?
Our moisturizer fits perfectly into your daily skincare routine. Use it morning and night! AM: use after cleansing but before applying SPF. PM: Use after cleansing. This should be the final step in your routine
How much product should i use?
You really only need a pea-sized amount of product in the AM and PM for best results. But everyone is a bit different, if you feel like you need to use a bit more or a bit less, all good!
My skin is sensitive, can i use it?
Short answer: Yes!
Long answer: We are obsessed with non-irritating ingredients that work and specifically included them in the formula to avoid irritation. Our product went through 2 months of HRIPT testing (Human Repeat Insult Patch Test) with a 3rd party laboratory in California. The Daily Moisturizer was applied to participants once a week for 2 months to ensure reactions did not occur. We passed the testing and were given the "non-irritating" stamp of approval!
Can I use The Daily Moisturizer when I’m pregnant or breastfeeding?
Congratulations!! The Daily Moisturizer was specifically formulated with gentle, non-irritating ingredients and we don't include any retinol or toxic chemicals that are avoided during this special time in your life! For 100% peace of mind, you should check with your OB/GYN.
Is namesake black owned?
Yep! Namesake is Black-owned, our founder and her dermatologist mom are Black women focused on creating products for melanin-rich skin.
What is considered melanin-rich skin?
Melanin is a dark brown or black pigment that is a natural part of everyone’s skin, hair, and eyes. Melanin-rich skin, also known as ‘skin of color’ contains an abundance of melanin and has unique properties that require extra TLC.
Because it is prone to dark marks from irritation/inflammation, it's important to use gentle ingredients in your routine to keep your skin happy and clear
is namesake cruelty free?
Yes— we love animals! Namesake is Leaping Bunny Certified as a cruelty-free skincare brand
Is your packaging sustainable?
Fun fact: our jar is made from 100% post-consumer-recycled plastic. That was important to us when starting Namesake. Our box is made of paper and 100% recyclable. We aim to keep our carbon footprint low-- all of our formulation and fulfillment happens in California which is our homebase.
Who should I contact about press or partnerships?
email@example.com or firstname.lastname@example.org
still have a question?
Shoot us at note at email@example.com